Frequently asked questions

Orders
Can I Place My Order Over the Phone?
Which Order Methods are Accepted?
How Secure is Your Shopping Cart?
Should I use Your Secure Shopping Cart or PayPal During Checkout?
Do you Backorder Items if Some Items in My Order are Out of Stock?
Why am I Receiving an Error During Checkout?
Which Address Should I Use as My Billing Address?
Does My Shipping Address Have to be the Same as My Billing Address?
Can I Cancel My Order?
Can I Add Items or Remove Items From My Order?

Shipping Information
How Long Will it Take to Receive My Order?
How Will My Items be Shipped?
What are the Rates for Shipping?
Do You Ship Outside of the U.S.?
I Only Received a Portion of My Order -- Where is the Rest?
Why Haven't I Received My Personalized Favor Tags?
Do you ship to PO Boxes, APOs or FPOs?

Returns
What is Your Return Policy?
I Ordered Too Many Favors -- Can I Return Some of Them?

Personalized Items
Do Personalized Items Require a Longer Processing Time?
I Misspelled My Personalization Order
You Misspelled My Personalization Order
I Do Not Like the Font on My Personalized Item

Contact
I Have a Question About An Item -- What is the Best Way to Contact You?
I Am Having Difficulty Reaching You By Phone

Orders

Can I Place My Order Over the Phone?
As of August 15, 2006, we will no longer be accepting phone orders. Our primary reasons for discontinuing phone orders are that many of our items are personalized. We are attempting to limit ordering errors associated with over-the-phone orders for personalized items. We are also eliminating phone orders to prevent general ordering errors associated with over-the-phone purchases. Through these methods, we are able to offer reduced prices (below our competitors' prices) on a large selection of items.

Which Order Methods are Accepted?
Accepted order methods include
(1) Online Orders through our secure payment page (via credit card or PayPal),
(2) Faxed Orders (via credit card), and
(3) Mail Orders (via credit card or Personal/Business Check).

Please be assured that we will protect your credit card information and identity, regardless of the order method that you select to use. Generally speaking, when you fax your credit card information, there is less chance of interception of your information by a third party. Such interception is always a risk when submitting your credit card information over the internet. We attempt to limit the risk associated with online purchases through several methods including (1) 128-bit Fully Encrypted Secure Payment Processing (see the following FAQ topic for more information), (2) Daily Security Screening of our entire website, and (3) Initial and Yearly Security Screening of all personnel employed by our company.

How Secure is Your Shopping Cart?
Our shopping cart is available 24/7 and is 100% secure. We use 128-bit secure sockets layer (SSL) technology for data encryption of your personal and credit card information. Additionally, our site is scanned daily by a third party (http://www.scanalert.com) in order to ensure the security of our site (see our live security emblem at the bottom of this page). A small yellow lock () will be present in the lower portion of your browser screen on the page into which you enter your credit card number and expiration date. The lock indicates correct functioning of the data encryption technology.

Should I use Your Secure Shopping Cart or PayPal During Checkout?
You have two options for processing your payment online for your purchase on our website:
1) Our Secure Payment Page: Enter your credit card information into our payment page. Our payment page is 128-bit SSL secured, meaning that all information is encrypted upon data transfer.

2) PayPal Secure Payment Page: Enter your PayPal account information - Your payment will be processed through your PayPal account. You will receive payment confirmation from both us and PayPal. You do not need a PayPal account to choose to pay for your purchase using PayPal. Whether or not you choose to use PayPal is entirely up to you. Some individuals prefer to open a PayPal account and process all of their online purchases through PayPal because only PayPal will have access to their credit card information. PayPal pays the merchant (i.e., the online store) for purchases processed through PayPal. The merchant never "sees" the customer's actual credit card number. Click Here to visit the PayPal website to obtain more information on using PayPal.

Do you Backorder Items if Some Items in My Order are Out of Stock?
If any of the items that you have ordered are not in stock and immediately available for shipment, we will notify you as soon as possible. Although we make every effort to keep item availability up-to-date, from time to time, items may be discontinued or backordered by our manufacturer and we have not yet made the change on our website, either due to time constraints or newly discontinued/backordered items. If items are backordered, we will let you know the projected availability/shipment date. If you agree to wait for the items, we will hold your order until the items are back in stock and can be shipped. In the meantime, please keep in touch with us to make sure that the items will still be available by the initial estimated availability date that we provided to you. If you would rather that we cancel/void the discontinued/backordered items, we will do that at your request.

Why am I Receiving an Error During Checkout?
Make sure that you are using the billing address for your credit card, which is the mailing address where you receive your credit card statements. For buyer protection, address verification is part of our credit card verification processing system; therefore, the correct billing address must be entered for the order to be accepted by our credit card verification processing system. Please be sure to enter numbers and letters exactly as on the credit card statement.

Which Address Should I Use as my Billing Address?
As noted above, use the mailing address where you receive your credit card statements as your billing address during checkout on our website.

Does My Shipping Address Have to be the Same as My Billing Address?
No, the shipping address can be different from the billing address. If possible, please make a note in the comments box to draw our attention to the shipping address if it is different from the billing address.

Can I Cancel My Order?
To cancel or change your order, just email us with your contact information and order details. However, you must let us know ASAP. Orders that have been processed already (usually occurs within 24 hours) cannot be cancelled.

Can I Add Items or Remove Items From My Order?
To change your order, just email us with your contact information and order details and how you would like to change your order. You must, however, let us know ASAP. Orders that have been processed already (usually occurs within 24 hours) cannot be cancelled.


Shipping Information

How Long Will it Take to Receive My Order?
Nonpersonalized items are generally shipped from our warehouse within 3 business days, weather permitting. Personalized items ship in 3 days to 4 weeks, depending on the projected processing time provided by our printers, engravers, warehouse, and suppliers. Shipping time will depend on shipping origination and destination. If an item requires a longer processing/shipment time (more than 1 week before shipment), this will be stated in the individual product description for the item.

If you have specific needs and time constraints, please email us at custserv@2bwed.biz prior to placing your order or make a comment in the comments box on the checkout page. If you email us prior to placing your order and let us know the items in which you are interested, based on shipping origination (our items may ship from different locations across the U.S. depending on availability), we can provide you with a more realistic shipping duration estimate. Please note, all processing and shipment times are estimates and are not guaranteed. However, we will make every attempt to get your order to you by the date needed, if you provide us with that date at the time of ordering.

How Will My Items be Shipped?
We ship via FedEx, UPS, and USPS, depending on our customer's needs, item availability, item location, order destination, and weather conditions.

What are the Rates for Shipping?
Please refer to the Shipping Methods and Rates topic on our Orders Information Webpage.

Do You Ship Outside of the U.S.?
In addition to shipment within the U.S., we also ship to Canada. Additionally, and at our discretion, and depending on the item, item availability, and destination, we may ship outside of the U.S. to other locations. Please email us at custserv@2bwed.biz and provide us with the items in which you are interested in purchasing, quantity, and a zip code, so that we can provide you with a realistic shipping rate estimate. Please note, shipping rates listed on our site are for U.S. orders and Canadian orders only. Additional fees apply for Alaska and Hawaii orders (see our Orders Page for more details).

I Only Received a Portion of My Order -- Where is the Rest?
Many of our items will ship separately depending on item availability and warehouse location where the item(s) is stored. Therefore, if you are missing items, it is likely that you have not completely received your order. Please check the packing slip on the packages that you have received. If you are concerned about the status of the remainder of your order, or would like to know if there is a tracking number yet for the remainder of your order, please email us at custserv@2bwed.biz.

Why Haven't I Received My Personalized Favor Tags?
In order to prevent damage, our favor tags will generally be shipped separately from the remainder of the order. Additionally, at least 3 additional business days are required for personalization of the tags; therefore, in most cases, personalized favor tags will be shipped subsequent to shipment of the favors. Most of our personalized favor tags are shipped via USPS.

Do you ship to PO Boxes, APOs or FPOs?
No, we do not at this time.


Returns

What is Your Return Policy?
Please refer to our Return Policy Guidelines for information on Returns

I Ordered Too Many Favors -- Can I Return Some of Them?
Yes, we accept returns on most favors, excluding personalized favor tags and personalized favors unless received in error. Please email us at custserv@2bwed.biz, prior to returning your items. As described in our Return Policy Guidelines, please provide us with an explanation as to why you would like to return the items. For security reasons, any returns that have not been authorized will be unopened and returned to the sender. Return requests should be made within 14 days of receipt of the order based on UPS/USPS/FedEx tracking information.


Personalized Items
Do Personalized Items Require a Longer Processing Time?
Yes, most of our personalized items require a longer processing time. Nonpersonalized items generally ship within 3 business days (see our Orders page for more information). Personalized items ship within approximately 3 business days, and up to 3 weeks for some items. If more than 1 week is required for processing of a given personalized item, or other nonpersonalized item, this will be stated on the extended product description page for the item. Therefore, please carefully read product descriptions for personalized items prior to placing your order in order to ensure that you will receive all items by the required date.

I Misspelled My Personalization Order
If you let us know as soon as possible, we may be able to change your order. However, there is no guarantee that we can change your order. We will not be able to change orders for items that have already been processed, or started for processing, with our engraver/printer.

You Misspelled My Personalization Order
We stand behind our personalized products. If we made a spelling error that differed from that of the original order, please return the item, per our Return Policy Guidelines. We will redo the order with the correct spelling or refund the purchase price (your decision). If there was no error in spelling, regardless of disagreements in font appearance, personalized items are not returnable, as stated under our Return Policy.

I Do Not Like the Font on My Personalized Item
We do not accept returns on personalized items unless we have made an error. In the event that a spelling error comes into question, we will provide the customer with sample fonts for the engraving/printing style used for the item in question. Once we see the item and agree that an error was made, the customer will be entitled to a full refund. The suspected error must be a true error based on the appearance of the sample fonts.

Please note, some fonts used on our items are fancy, extravagant, and/or rounded fonts. Disagreements in lettering due to font appearance are considered subjective complaints. Such items are not returnable under our Return Policy Guidelines. Please consider the items, personalization details, and engraving styles carefully before placing an order with us, as we do not grant refunds on personalized items that were engraved/printed according to the original order. If you would like to see sample fonts before placing your order, please email us at custserv@2bwed.biz.


Contact

I Have a Question About An Item -- What is the Best Way to Contact You?
The best way to contact us for any reason (check on an order, ask about an item, inquire about a return/exchange, etc.) is to email us. Our email address is custserv@2bwed.biz.
Please Note!! 
(a) Response time for order/product inquiries is about 3 hours (max 24 hours).
(b) Response time for returns/exchanges may take up to 3 business days.

I Am Having Difficulty Reaching You By Phone
The best option for a rapid response is to email us your question(s) at custserv@2bwed.biz. If you do not use email very often or have an email address, please leave us a detailed message and we will return your call as soon as we can (within 48 hours).