Intimate
apparel
Cellophane-wrapped items that have been
torn opened.
These items may be returned
if:
1. You
receive the wrong item
2. Items arrive with incorrect engraving from
the engraving that you originally ordered
3. Items arrive damaged
Non-returnable items are NOT covered under
our 14-day Satisfaction Guarantee, unless
there was an error on our part or the items
were damaged.
Instructions on returning items
that you are not happy with and that are
returnable (see list above)
Request a Return Merchandise Authorization
(RMA) via email (custserv@2bwed.biz),
phone, or by logging into your account (log in under "My Account" on our
website). Please indicate the item/items that you would like to return
and provide a reason (e.g., Product Not As Expected, Product Too
Small/Large, Event Cancelled, etc.). We will provide you with an RMA and
instructions on returning the item(s).
Due to security
reasons, items
returned without authorization from us WILL NOT BE accepted. No Exceptions.
Carefully package the items to ensure that damage does not occur during
shipping and ship to the address below. Please note, we will not be responsible for damage sustained during return
shipment. Address the package to the address below. For your protection,
please be sure to obtain a tracking number and note that it is best to
ship via USPS since they do deliver to P.O. Boxes.
Address for approved returns (those
with RMA numbers):
2BWed Reception Superstore
ATTN: Returns RMA# "(insert your RMA#)"
P.O. Box 11472
Alexandria, VA 22312
Instructions on returning items
that arrive damaged
Request a Return Merchandise Authorization
(RMA) via email (custserv@2bwed.biz),
phone, or by logging into your account (log in under "My Account" on our
website). Please
indicate the item/items that you would like
to return and provide a reason (e.g., candle
holder arrived cracked). We will provide you with an RMA and
instructions on returning the item(s). In many cases, for damaged items,
we will provide you with a return shipment
label; therefore, please wait for
instructions from us on how to return the
item(s) before doing so.
Due to security
reasons, items
returned without authorization from us WILL NOT BE accepted. No Exceptions.
Carefully package the items to ensure that damage does not occur during
shipping and ship to the address below. Please note, we will not be responsible for damage sustained during return
shipment. Address the package to the address below. For your protection,
please be sure to obtain a tracking number and note that it is best to
ship via USPS since they do deliver to P.O. Boxes.
Address for approved returns (those
with RMA numbers):
2BWed Reception Superstore
ATTN: Returns RMA# "(insert your RMA#)"
P.O. Box 11472
Alexandria, VA 22312
Order Timing & Returns
The following points apply to all orders:
Return/exchange
requests must be made within 14 days of receipt of the items. No
exceptions.
You
should allow adequate time for processing and shipment when placing
orders. This will ensure that you can obtain a refund or exchange in a
timely fashion in the event of an error. For nonpersonalized items,
you should allow 3 weeks for processing and shipment. In most cases,
your items will arrive sooner; however, if there is a problem with your
order, such as you received the incorrect items or number of items, the
additional time will allow us to check with our suppliers, shippers, and
warehouse, so that they can verify with us whether they indeed made an
error and will replace the item(s), offer a refund, and/or will exchange
an item(s). For personalized items, you should allow 5 weeks for
processing and shipment.
If
you believe that there is an error with your order, but have not allowed
adequate time for processing and shipment (based on the above estimates
of 3 or 5 weeks), we cannot guarantee a refund in the event that you do
not use your purchased items for the event. If there is no error with
your order, but you did not use the items for the event and you have not
allowed adequate time for processing and shipment (3 or 5 weeks, as
stated above), you will not receive a refund (no exceptions) unless the
items are returnable under our Return Policy (all items with the
exception of nonreturnable items listed above, including food, unity
candles, personalized/engraved items, and cellophane-wrapped items that
have been torn open).
Money Refunded
If
the customer receives incorrect items or damaged items, the full
purchase price of the incorrect items will be refunded. The original
cost of shipment will be refunded. Return shipment costs of the items
will also be credited to the customer. Refunds on return shipment costs
will be equal to the cost of shipping for the items originally shipped
to the customer. For example, if the customer originally paid $7.95 for
shipment of the items to them from us, but the items were incorrect or
damaged, the customer will receive a refund equal to the cost of the
items, plus $7.95 for original shipment to them, and a $7.95 credit for
shipping back to us.
IMPORTANT:
If the customer receives items, but does not like them, and
they are returnable under our Return Policy (see first topic above), the
customer will receive a refund for the items ONLY, NOT receipt or return
shipment costs.
Customer responsibilities
for returned items
Sufficient packaging on return shipment to
prevent damage.
Receipt and return
shipment costs (unless damaged or error).
Even if the original shipment cost was free,
the customer is still expected to pay the
return shipment cost.
What if I receive broken or incorrect items?
Please explain the extent of the damage in
an email to
custserv@2bwed.biz or by submitting an
RMA request on our website
under "My Account". Include
the item number, the number
of items, and a description
of the type and extent of
the damage.
If you placed your order within only 2 weeks
of the needed-by date, you will likely not
receive replacements within the needed-by date. Processing and delivery
of your initial order will take at least a week. Obtaining permission
for replacements and actual processing/delivery of replacements will
take another week.
Personalized
Items
Please note the following regarding
personalized items:
If you order personalized items,
carefully enter personalization details. We
will NOT be held responsible, or
replace/refund personalized items at cost to
us, for misspellings. If you are concerned
that you may have made a spelling error, you
may log in to check your order via the "My
Account" link (bottom of each page on
our site) using the Userid and Password that
you entered upon placing your order.
Call us at
703-914-5667 ASAP if you would like to
make a spelling or date change, or check
on your order. Changes are NOT possible
for many items once an order has been
placed on our website.
By placing an order for personalized items, you agree to accept
engraved/printed items as printed in the font(s) available for the item
that you are ordering. Disagreements in font appearance will be
considered subjective complaints and not applicable to a refund or
partial refund. We only apply refunds to items that were
engraved/printed with an incorrect letter or number according to our (or
our printer's) font samples.
If sample fonts are not available on our
website for the item(s) you are ordering, and you would like to see
these prior to ordering, please email us at
custserv@2bwed.biz.
No
returns on personalized tags - Unless
misspelled, no exceptions!
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